Four-hour minimum
Four hours per person per shift, on every tier. Long enough to hold people who could take a longer shift elsewhere, short enough that covering one call-out is not a five-hour purchase. An agreement has no monthly hours commitment.
Premium Social class
- Weddings, galas, fundraisers, estate and private dinners booked per-engagement: a five-hour minimum, a captain on every one, and per staff hour on top of your market card crew $1.50, bartenders $3.00 and the captain $4.00 more.
- Saturdays add $1.00 and hours after midnight $2.00 per staff hour.
- It is its own line on your quote.
- Agreements for hotels, caterers, venues and institutions are not in this class.
Rapid deployment fee
Per-engagement bookings inside 48 hours of call time: the greater of $150 or 25% of the booked staffing, 40% inside 24 hours, a custom quote for 9 or more people. Contracted clients never pay it. How it works
If you cancel a one-off
- The 50% deposit comes back more than 72 hours before call time and is forfeited inside 72 hours.
- Inside 24 hours the full booking is billed at card rates for the booked hours, 4-hour minimum.
- Headcount reductions inside 72 hours are billed as booked.
- Contracted: inside 24 hours bills at the 4-hour minimum.
Overtime
Hours a worker goes past 40 in our workweek bill at 1.5x the card rate for that role, on every card.
Holidays at 1.5x
Ten published days, on every card. The calculator applies the holiday rate when your event date is on the list.
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year's Eve
Tips and gratuity
- Never included, and never added unless you ask us to.
- On one-off events a gratuity is your call, after the event: customary guidance is 15 to 20 percent of staffing, given on the final invoice or in cash.
- All of it goes to the servers, bartenders and crew who worked, through payroll.
- It never reduces your invoice.
- Contracted rates are all-inclusive, with no gratuity line.
- Want it fixed in advance?
- That is a staff service charge. It reaches the people who served, through payroll, and shows on your invoice as its own line.
If you hire one of our people
- The norm in staffing: a conversion fee of $2,500 or 15% of first-year compensation, whichever is greater, waived after 400 hours worked for you through TWF, on any hire within 12 months of their last TWF shift for you.
- The terms are the same on one-off bookings and on agreements.
Ninety-minute deployment
Our newest product, and a perk we are rolling out as we grow. Today it covers contracted clients within 45 minutes of Greenville, NC.
Rates fixed for the term
- The one exception is statutory employer cost.
- If unemployment insurance rates, workers' compensation premiums, minimum wage, payroll taxes or mandated benefits change, the change passes through to your bill rate at cost, on 30 days' written notice, with the effect on each bill rate shown.
Nothing hidden
- Recruiting, screening, training, uniforms, briefing, captain oversight, Ready in Reserve backfill, insurance and the written shift report are in the rate.
- The number you are quoted is the number you pay, plus any gratuity you choose to give.
- If the scope changes, the price change is agreed in writing first.