Standards & Compliance
The framework behind the service.
Every deployment is backed by HR infrastructure, compliance protocols, and quality standards that protect your property and our people.
What Gold Shield Certified™ means
Gold Shield certifies that our standards, our promises and our four premiums (Attitude, Effort, Smile, Appearance) are consistently met under time and tension. It is earned on the floor, shift after shift, and never given at hire. Every team member works from the baseline below. Gold Shield is earned on top of it.
Background screening completed - Every team member completes a background screening. We evaluate results individually, in line with fair-chance hiring law. A record is not an automatic disqualification.
Pre-qualification assessment passed - Service knowledge and hospitality fundamentals verified
Uniform standards met - Appearance, grooming, and presentation requirements met
Rated after every shift - Consistent quality verified through deployment data
Onboarding and training completed - Safety, service protocols, and client expectations covered
Professional conduct standards acknowledged - Zero-tolerance policies and behavior expectations signed
Full W-2 employment. Full compliance.
Every TWF team member is a W-2 employee of The Wilkinson Firm. We handle all employment compliance so your property carries zero co-employment risk.
Payroll & Tax Withholding
All federal, state, and local payroll taxes handled. W-2 documentation provided to all team members annually.
Workers Compensation
Full coverage for all deployed team members. Injury claims managed by TWF. Your property has zero liability.
Background Screening
Every team member completes a background screening. We evaluate results individually, in line with fair-chance hiring law. A record is not an automatic disqualification. Documentation available on request.
I-9 / Employment Authorization
Work authorization verified for every team member. All documentation maintained and auditable. Full compliance with immigration law.
OSHA Compliance
Workplace safety standards maintained. Safety training provided. Incident reporting and documentation completed.
Anti-Discrimination
Equal opportunity employment practices enforced. No discrimination in hiring, scheduling, or advancement. Zero-tolerance policy.
Insurance & Liability
General liability coverage for all deployments. Certificate of Insurance available on request. Business Owner's Policy.
Co-Employment Risk: Zero
All employment liability on TWF. Your property is not the employer. Clean separation of liability and compliance responsibility.
Alcohol Server Certification
Every TWF bartender holds TIPS or ServSafe Alcohol. South Carolina: the state made the state-approved alcohol server certificate mandatory statewide (enforced since May 1, 2026; the state gives new hires 30 days). Our standard is stricter: every TWF bartender holds it before serving in South Carolina, and TWF reimburses the course after 90 days. Savannah: the City alcohol server permit card. North Carolina: ABC-approved Responsible Alcohol Seller/Server training (RASP) preferred. Georgia outside Savannah: TIPS or ServSafe Alcohol.
How we maintain the standard
Quality is not a one-time check. It is a continuous system.
1
Pre-deployment
Screening & training
2
On-site
Captain supervision
3
Post-shift
Performance rating
4
Identification
Underperformer action
5
Quarterly
Client alignment
6
Continuous
Training & dev
Every Team Member. Every Shift. Performance ratings are captured post-shift. That data drives who comes back, who gets developed, and who gets replaced. You do not manage our people. We do. Our system ensures accountability at every touch point.
Want to see our compliance documentation?
Request Documentation →