Proof of Performance
Results our clients can measure.
Real deployments. Real outcomes. Here is what happens when your staffing partner actually manages the standard.
How to read these. Each engagement below is real and the properties are ours. The outcomes are client reported and have not been independently audited. We do not publish firm wide fill or show rates. What we do publish and stand behind: 22 written client approvals across 30 consecutive shift submissions with zero rejected, and a 2 hour response to every new request.
Full-Service Hotel Greenville, NC
Challenge
Chronic understaffing in housekeeping and F&B
Three previous staffing agencies failed to maintain consistent quality. Guest satisfaction scores were declining. The property was losing repeat bookings.
Solution
Cross-trained deployment with leadership
TWF deployed a cross-trained team of 12 across housekeeping and food & beverage. A Captain School graduate managed the floor daily. Performance ratings tracked weekly. Underperformers replaced within one shift cycle.
+15
Guest satisfaction (90 days)
Zero
No-call no-shows (6 mo)
4 → 1
Vendors consolidated
Standard on every engagement
One point of contact, start to finish. Every team member is rated after every shift, and your managers sign off on a written shift report.
Convention Center Eastern NC
Challenge
Emergency deployment with 72 hours notice
Needed 40+ banquet staff for a weekend gala. The previous vendor could only commit to 25, and the client had been burned by no-shows on the last event.
Solution
Emergency protocol activation
TWF activated its emergency deployment protocol. A banquet captain was assigned within 2 hours. The full team of 44 was confirmed by end of day. Pre-event briefing conducted on-site 90 minutes before service.
44/44
Full deployment (zero no-shows)
72 hrs
Request to deployment
110%
Of the headcount lined up, Ready in Reserve included
Repeat
Ongoing contract signed
Standard on every engagement
A pre-shift briefing, an on-site captain on every full team, and backfill from our bench when someone drops.
Full-service hotel, Greenville NC
Challenge
Seasonal spike: graduation weekend
Needed temporary F&B and front desk coverage for 3 days during university graduation weekend.
Solution
Rapid deployment with captain oversight
TWF deployed 8 team members across F&B and front desk. Captain managed scheduling and guest service standards.
8 Staff
3 days coverage
Zero
Guest complaints
4 days
Request to deployment
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