Frequently Asked Questions

Standard requests are built around your timeline in every market. Ninety-minute emergency staffing is available today to contracted clients within 45 minutes of Greenville, NC, and is rolling out to other markets as we grow. New client onboarding typically takes 3-5 business days to assess your property, match the right team, and brief our captains on your standards.

We staff Greenville, NC (our home base), Raleigh, NC, Charlotte, NC, Charleston, SC, Columbia, SC, Atlanta, GA and Savannah, GA, each with a local bench. We also serve the Washington, DC metro (DMV), our newest market, where a person quotes every event. Contact us to discuss coverage for your property.

There is no long-term contract required. We offer per-event, weekly, and ongoing staffing arrangements. Most clients start with a single event or trial week before moving to a recurring deployment schedule.

No. Our captains manage the floor, the lineup, and the team. You communicate your standards and expectations to us, and we translate that into execution. You manage your property. We manage our people.

Every team member is rated after every shift. If someone falls below standard, they are either retrained or replaced. You will never see the same underperformance twice. Our captains address issues in real time, not after the fact.

Yes. If a team member has worked your property before and performed well, you can request them by name. We prioritize continuity - the same faces build familiarity with your operation.

For a one-off booking, the 50% deposit is refundable if you cancel more than 72 hours before call time and forfeited inside 72 hours. Inside 24 hours the full booking is billed at the card rates for the booked hours, with the 4-hour minimum. Headcount reductions inside 72 hours are billed as booked. For contracted clients, a cancellation inside 24 hours bills at the 4-hour minimum. Put any change in writing and we confirm it in writing.

Every team member goes through a structured onboarding process: background check, skills assessment, uniform inspection, and a pre-qualification evaluation. Only candidates who meet our standard are deployed.

Captain School is our internal leadership development program. Captains are experienced team members who have completed a three-track training program covering on-site leadership, event management, and client communication. They are the people who run your shift.

Gold Shield certifies that our standards, our promises and our four premiums (Attitude, Effort, Smile, Appearance) are consistently met under time and tension. It is earned through consistent performance on real shifts and is never given at hire.

We bill per staff member per hour. Rates are negotiated for each market, based on local cost of living, local economic conditions, what is competitive locally, your volume and contract length. Contract clients receive preferred rates. Every per-engagement booking carries a 50% deposit, and one inside 48 hours of call time also carries a published rapid deployment fee (the greater of $150 or 25% of the booked staffing, 40% inside 24 hours, custom for 9 or more people); contracted clients never pay the fee. No gratuity is included, and none is added unless you ask; on one-off events a gratuity is optional and goes 100% to the servers, bartenders and crew who worked, through payroll. Contact us for a written quote.

Yes. Our team members are W-2 employees of The Wilkinson Firm. We handle all payroll, tax withholding, workers compensation, and employment compliance. You receive a single invoice from us.