Who We Are
The Wilkinson Firm started as an HR consultancy. When hospitality clients asked us to solve their staffing problems, we did not just send bodies. We built a system.
The Wilkinson Firm was founded as an HR consultancy serving health and human services organizations. When a hospitality client asked if we could help solve their chronic staffing problems, we said yes — but we refused to do it the way everyone else was doing it.
Most staffing agencies send warm bodies and hope for the best. We applied the same rigor we brought to HR: structured onboarding, performance accountability, training systems, compliance frameworks, and real leadership on the floor.
That approach became TWF Hospitality. Today, we deploy trained teams to hotels, convention centers, and event venues across the Southeast. Every team member is rated after every shift. Every captain graduates from our internal leadership program. Every deployment is managed, not just staffed.
We do not compete on price. We compete on reliability, professionalism, and the standard your guests experience. Gold Standard is not a slogan. It is an operating philosophy.
Every team member who puts on our uniform represents something larger than a shift. We train people to deliver service that guests remember and properties rely on.
HR stands for Human Relationships at TWF. We develop people, not just deploy them. That is why our retention, our show rates, and our guest satisfaction scores outperform the industry.
By The Numbers
Founded TWF to build something the hospitality staffing industry does not have: a system that develops people instead of discarding them. Designed the operating philosophy, Captain School, and every standard in this company.
The operational backbone. Owns uniform accountability, on-site quality checks, captain performance reviews, and standards enforcement. She protects the brand at every deployment.
A Greenville native whose family owned five restaurants downtown. Brings hospitality instincts and legal precision to every contract, compliance framework, and client relationship TWF builds.
We do not send random people to fill slots. We build trained teams, deploy them with leadership, and manage performance continuously.
Every process, from onboarding to performance reviews, is built on real HR infrastructure. Background checks, W-2 employment, compliance frameworks, and structured development.
Our Captain School graduates lead every major deployment. They manage the lineup, brief the team, run the floor, and own the outcome.