THE WILKINSON FIRM Hospitality Staffing HR Consulting Team Portal Contact
Why TWF
Our System Certifications Case Studies About TWF
Services
Banquet & Catering Culinary Housekeeping Leadership Events & Conventions
Locations
Greenville, NC Raleigh, NC Charlotte, NC Charleston, SC Columbia, SC Atlanta, GA Savannah, GA
Company
Insights Pricing FAQ for Employers FAQ for Candidates
Careers
Apply Now Property Readiness Quiz Team Portal
Staffing Emergency Request Staff Join Our Team
Skip to main content
How We Work With You

Clear pricing. No surprises.

We offer three engagement models based on your property's needs. Every model includes trained staff, on-site leadership, and performance accountability.

Every engagement is custom-quoted. Rates vary by service complexity, talent requirements, contract length, and lead time — because no two properties are the same. We publish outcomes, not rate cards.

On-Demand

Single events, seasonal peaks, emergency coverage

Best for

Single events, seasonal peaks, emergency coverage

What's included
Trained team members
Uniform and equipment
Post-event performance report
Pricing

Per-person hourly rate (varies by role)

Minimum

4-hour minimum per team member

Emergency

$500 rapid response fee for same-day deployment (waived for contract clients)

Get a Quote
Recommended

Contract

Ongoing daily/weekly staffing needs

Best for

Ongoing daily/weekly staffing needs, hotels and venues with recurring coverage

What's included
Everything in On-Demand
Dedicated captain
Priority scheduling
Preferred rates (10-15% discount)
Weekly performance reports
Quarterly alignment reviews
Pricing

Preferred hourly rates (10-15% below on-demand)

Minimum

20 hours/week commitment

Emergency

Priority deployment at no additional fee

Start a Contract

Full Outsource

Complete department management

Best for

Properties that want to hand off an entire department

What's included
Everything in Contract
Full department management
Hiring and onboarding
Scheduling and coverage planning
Performance management
Compliance and HR administration
Pricing

Custom monthly management fee + per-person hourly rates

Minimum

3-month initial term

Discuss Outsourcing

Feature Comparison

Feature On-Demand Contract Full Outsource
Trained Team
On-Site Leadership
Dedicated Captain
Priority Scheduling
Preferred Rates
Weekly Reports
Quarterly Reviews
Full Department Mgmt
Hiring & Onboarding
HR Administration

Common Questions

Everything you need to know about our pricing and engagement models

No. On-Demand has no commitment. Contract requires a 20-hour weekly minimum but no long-term lock-in. Full Outsource has a 3-month initial term.
Rates vary by position complexity. Kitchen and captain roles are priced higher than general service roles. We provide a detailed rate card during your consultation.
No. You receive a single weekly invoice with hours, roles, and rates itemized. The only additional fee is the $500 rapid response charge for non-contract same-day emergency requests.
Yes. You can scale up from On-Demand to Contract or Full Outsource as your needs grow. We'll work with you to transition smoothly without service disruption.

Let's build your staffing plan.

Schedule a Consultation