How We Work With You

Clear pricing. No surprises.

Three ways to work with us. Every one includes trained staff, on-site leadership and performance accountability.

Priced per market, on local cost of living, local economics and competitiveness, then your volume and term.
All-inclusive: W-2 employment, E-Verify and screening, recruiting, training, uniforms, briefing, captain oversight, Ready in Reserve, insurance and the shift report.
Four-hour minimum per person per shift. Supervisors and specialist roles are quoted per engagement.
In writing first. The number you are quoted is the number you pay, plus any gratuity you choose to give.

Price Your Crew →Starting Rates by Market

W-2 employer
E-Verify enrolled
Insured $1M / $2M
A captain on every shift
Ready in Reserve
Make-It-Right guarantee

How many people do you need? Staffing ratios by service style →

Per-Engagement (one-off)

Single events, seasonal peaks, emergency coverage

What's included

✓Trained team members

✓A captain leading every deployment

✓Uniform and equipment

✓Post-event performance report

At a glance

Rate: your market's per-engagement card, by role.
Deposit: 50%, back if you cancel more than 72 hours out.
Minimum: 4 hours per person per shift.
Inside 48 hours: a published rapid deployment fee.

The fine print

Cancelling: the deposit is forfeited inside 72 hours. Inside 24 hours the full booking is billed at card rates for the booked hours (4-hour minimum), and headcount reductions inside 72 hours are billed as booked.

Premium Social: weddings, galas, fundraisers, estate and private dinners have a 5-hour minimum and a captain on every one.
The class rate goes on top of the card (crew +$1.50, bartender +$3.00, captain +$4.00 per staff hour; Saturday +$1.00, after midnight +$2.00).

Rapid fee: the greater of $150 or 25% of the booked staffing, 40% inside 24 hours, a custom quote for 9 or more people.
Not refunded once signed and paid, except where TWF cannot confirm the crew; then the fee and the deposit come back in full.
How it works

Price Your Event or book a call

Recommended

Contracted

Hotels and venues with recurring daily or weekly coverage

What's included

✓Everything in Per-Engagement

✓Dedicated captain and priority scheduling

✓Your market's contracted rate, below the per-engagement rate

✓Weekly performance reports, quarterly alignment reviews

✓Captain on site and quarterly integrated training, unless you opt out

✓A 90-day proving period: leave on 14 days notice

✓Your first shift on us when you book two engagements

At a glance

Rate: the contracted card, fixed twelve months on a one-year agreement. Every tier in dollars
Lower still: two-year takes $0.50 an hour off every line, exclusive another $0.50, and they stack.
Never a rapid deployment fee. No monthly hours commitment.

The fine print

Minimum: 4 hours per person per shift, the same as every tier.
If a full quarter passes without a booking, the next one bills at per-engagement rates, then your agreement rates pick up again.
Two-year and exclusive rates assume the volume you tell us; a quarter under half those hours bills at the one-year card.

Short notice: requests inside your notice window are confirmed or declined within four hours where local availability allows.
The window is 3 business days on a one-year agreement, 2 on a two-year or exclusive one-year, 1 on an exclusive two-year. 90-minute deployment for contracted clients within 45 minutes of Greenville, NC.

Proving period: during the first 90 days you pay only for hours worked.

Draft Your Agreement or book a call

Full Outsource

Hand off an entire department

What's included

✓Everything in Contracted

✓Full department management

✓Hiring and onboarding

✓Scheduling and coverage planning

✓Performance management

✓Compliance and HR administration

At a glance

Rate: a custom monthly management fee plus per-person hourly rates.
Minimum: a 3-month initial term.

Discuss Outsourcing

Feature Comparison

Feature	Per-Engagement	Contracted
Trained Team
On-Site Leadership
Dedicated Captain	Not included
Priority Scheduling	Not included
Preferred Rates	Not included
Weekly Reports	Not included
Quarterly Reviews	Not included
Full Department Mgmt	Not included	Not included
Hiring & Onboarding	Not included	Not included
HR Administration	Not included	Not included

The Agreement Ladder

Every way to book, in dollars.

Pick your market: per-engagement, then four commitment tiers, each lower on every line. Existing agreements are honored through their term.

Commit longer, pay less on every line.

Per-engagementPer-engagement cardOne-off. 3 business days notice.
One-yearContracted card3 business days notice.
Two-year$0.50 off every line2 business days notice.
Exclusive one-year$0.50 off every line2 business days notice.
Exclusive two-year$1.00 off every line1 business day notice.

Hourly rates by market and commitment

Per-engagement is the one-off rate.
One-year is your market's contracted card, fixed for twelve months. Two-year and exclusive tiers take a set amount off every line, and the steps stack.
Crew covers servers, barbacks and runners, bussers, and setup and breakdown.
Opening rates, negotiated per market. Your written quote confirms them.

Loading the rates for each market.

Hourly rates by market and commitment, per person

Way to book

Crew

Bartender

Captain

Greenville, NC

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$27.00

$33.50

$37.00

One-year agreement3 business days notice, weekly billing

$24.00

$29.00

$32.00

Two-year agreement2 business days notice, fixed 24 months

$23.50

$28.50

$31.50

Exclusive one-year agreement2 business days notice, sole outside provider

$23.50

$28.50

$31.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$23.00

$28.00

$31.00

Raleigh, NC

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$31.00

$38.50

$41.50

One-year agreement3 business days notice, weekly billing

$28.00

$33.50

$38.00

Two-year agreement2 business days notice, fixed 24 months

$27.50

$33.00

$37.50

Exclusive one-year agreement2 business days notice, sole outside provider

$27.50

$33.00

$37.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$27.00

$32.50

$37.00

Charlotte, NC

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$31.50

$40.50

$42.00

One-year agreement3 business days notice, weekly billing

$29.00

$36.00

$39.00

Two-year agreement2 business days notice, fixed 24 months

$28.50

$35.50

$38.50

Exclusive one-year agreement2 business days notice, sole outside provider

$28.50

$35.50

$38.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$28.00

$35.00

$38.00

Charleston, SC

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$30.50

$37.00

$42.00

One-year agreement3 business days notice, weekly billing

$29.00

$34.00

$39.00

Two-year agreement2 business days notice, fixed 24 months

$28.50

$33.50

$38.50

Exclusive one-year agreement2 business days notice, sole outside provider

$28.50

$33.50

$38.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$28.00

$33.00

$38.00

Columbia, SC

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$30.00

$35.50

$41.50

One-year agreement3 business days notice, weekly billing

$28.00

$32.50

$38.00

Two-year agreement2 business days notice, fixed 24 months

$27.50

$32.00

$37.50

Exclusive one-year agreement2 business days notice, sole outside provider

$27.50

$32.00

$37.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$27.00

$31.50

$37.00

Atlanta, GA

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$30.00

$37.00

$40.50

One-year agreement3 business days notice, weekly billing

$25.50

$31.50

$35.00

Two-year agreement2 business days notice, fixed 24 months

$25.00

$31.00

$34.50

Exclusive one-year agreement2 business days notice, sole outside provider

$25.00

$31.00

$34.50

Exclusive two-year agreement1 business day notice, fixed 24 months

$24.50

$30.50

$34.00

Atlanta chefs on a one-year agreement: sous chef $28.50, executive chef $35.00 an hour, with the same agreement steps. Per-engagement chef work is quoted.

Savannah, GA

Per-engagement (no agreement)one-off, 50% deposit, rapid fee inside 48 hours

$30.50

$40.50

$44.00

One-year agreement3 business days notice, weekly billing

$29.00

$35.00

$40.50

Two-year agreement2 business days notice, fixed 24 months

$28.50

$34.50

$40.00

Exclusive one-year agreement2 business days notice, sole outside provider

$28.50

$34.50

$40.00

Exclusive two-year agreement1 business day notice, fixed 24 months

$28.00

$34.00

$39.50

Washington, DC metro (DMV)

Quoted on request. There is no published card for this market yet, so a person quotes your event in writing.

Existing agreements are honored through their term. Outside these markets? Request a quote and a person will tell you whether we can staff it.

The fine print minimums, billing, travel, notice

Every shift bills at least 4 hours per person, on every tier. An agreement has no monthly hours commitment.
Hours bill at the greater of booked or actual. Time past the booked end bills in half-hour steps.
No travel line inside 30 miles of the market center.
Notice is the lead time we ask for on a request. Inside it, we confirm or decline within four hours where local availability allows.

Try us for a quarter

The first 90 days are a proving period.

Day 1Agreement signedOne-year or two-year agreement.
Days 1 to 90Walk away on 14 days noticeYou pay for the hours worked and nothing else.
After day 9030 days written noticeEither side, for the rest of the term.

The fine print two-year and exclusive tiers

On a two-year or exclusive tier, hours billed at the tier step during those 90 days re-bill at the one-year card if you leave; the step is earned by the commitment.

First Shift On Us

Your first shift is on us.

Sixteen staff hours (up to four staff for up to four hours each) at your market's one-year crew rate.

Sign a one-year or longer agreement
List two engagements: the first shift and your next paid event
Seven days out, never inside 48 hours or on a holiday
Once per business and per venue address
A W-9 on file

The fine print

Per-engagement bookings do not qualify. Your agreement lists the first shift and your next paid event at signing. Once per business and its affiliates, and once per venue address.

Bartender and captain hours use the credit and bill the difference. Overtime, holiday premium, and travel or parking outside the agreed scope are not included. No cash value; not transferable or combinable with any other credit.

If you leave inside the 90-day proving period, or the second engagement is not completed, the first shift bills at the one-year card.

Draft your agreement →

Your market's code

Greenville, NCTWF-FIRST-GNV
Raleigh, NCTWF-FIRST-RDU
Charlotte, NCTWF-FIRST-CLT
Charleston, SCTWF-FIRST-CHS
Columbia, SCTWF-FIRST-CAE
Atlanta, GATWF-FIRST-ATL
Savannah, GATWF-FIRST-SAV

Enter it in the request form or the agreement builder. The code records which guide you used; the checks decide eligibility at approval. Valid through March 31, 2027.

Take the numbers with you

Download your market's pricing guide.

A printable PDF per market for your finance team, planner or caterer: your card, every tier in dollars, the Premium Social class, terms in plain English, how booking works, who runs it, and your First Shift code.

Valid through March 31, 2027. The Washington, DC metro (DMV) is quoted on request. Prefer a person? Call 770-873-9004.

How booking works

Five steps from date to crew.

Price itThe calculator prices your crew at your market's rates.
Send itA request for one event, or a draft agreement.
Get it in writingA person reviews it and sends your itemized quote.
Sign onlineOne email from [email protected]. One-off bookings pay the deposit there.
Your crew arrivesCaptain-led. Names confirmed 24 hours before call time.

Your coordinator is our CEO. Daryan Wilkinson answers your request personally, sends your written quote, and stays on your booking through the first shift. 770-873-9004.

The Crew Calculator

Size your team and see the math

Pick your market and client type. The card suggests a team from your guest count, prices it at your market's current rates, and checks your date against the 48-hour rapid window.

Contracted clients / businesses: your market's contracted rate, billed per your agreement, never a rapid deployment fee.
Per-engagement (one-off): your market's per-engagement rate and a 50% deposit, plus the rapid deployment fee inside 48 hours of call time.
A captain leads every team and is in the estimate, unless a contracted client opts out.

Build the full estimate for the itemized breakdown, then turn it into a draft agreement.

Starting rates in every Southeast market

Live estimate

What will your crew cost?

Client type

Contracted clients / businesses Per-engagement (one-off)

City rates are set per market

Guests

Hours min 4

Event date

Call time

Estimated total

Build the full estimate →

Rates are set per market. Your written quote confirms them the same day.

Common Questions

Pricing and engagement models, in short answers

Do you require a long-term contract?

Not for a single event: per-engagement (one-off) bookings carry no term. Contracted rates come with a one-year agreement, and a two-year or exclusive agreement takes the rate lower.

Every shift bills at least four hours per person on every tier; no monthly hours commitment.
The first 90 days are a proving period: leave on 14 days notice, pay only for hours worked.
A quarter with no booking: the next one bills at per-engagement rates, then agreement rates resume.
Two-year and exclusive rates assume your stated hours; a quarter under half bills at the one-year card.
Full Outsource has a 3-month initial term.

What roles have different pricing?

Rates vary by position complexity and by market; kitchen and captain roles are priced higher than general service roles.

Starting rates for every Southeast market are on our rates page.
A written market rate proposal comes with your consultation.

Are there hidden fees?

No. Every fee is published and itemized before you book.

Contracted: one weekly invoice with hours, roles and rates itemized.
One-off: a 50% deposit through the secure link in the signing email, the balance invoiced after the event.
Rapid fee: one-off bookings inside 48 hours pay the greater of $150 or 25% of the booked staffing, 40% inside 24 hours, a custom quote for 9 or more; never on contract.
Overtime past 40 hours in our workweek and the ten published holidays bill at 1.5x the card rate.
Rates are fixed for the term; only statutory employer costs pass through, at cost, on 30 days' written notice with the effect on each bill rate shown.
Premium Social events are their own line on the quote before you book.

What if I cancel a one-off booking?

Every one-off booking carries a 50% deposit.

More than 72 hours before call time: the deposit comes back.
Inside 72 hours: the deposit is forfeited, and headcount reductions bill as booked.
Inside 24 hours: the full booking bills at card rates for the booked hours, 4-hour minimum.
Contracted clients: a cancellation inside 24 hours bills at the 4-hour minimum.

How is overtime billed?

Hours a worker goes past 40 in our workweek bill at 1.5x the card rate for that role, on every card.

Do holidays cost more?

Yes: ten published days bill at 1.5x the card rate, the same list on every card. The calculator applies it when your date is on the list.

New Year's Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve

Can I hire one of your people?

Yes, and it is the norm in staffing. The terms are the same on one-off bookings and agreements.

Conversion fee: $2,500 or 15% of first-year compensation, whichever is greater.
Waived once they have worked 400 hours for you through TWF.
Applies to any hire within 12 months of their last TWF shift for you.

What about tips and service charges?

Gratuity is not included, and we never add one unless you ask. On weddings and other one-off events it is your choice.

Customary guidance: 15 to 20 percent of staffing, after the event, on the final invoice or in cash.
Every dollar goes to the servers, bartenders and crew who worked, through payroll, and never reduces your invoice.
Contracted rates are all-inclusive, with no gratuity line.
Fixed amount before the event: a staff service charge. The share reaches the people who served, through payroll, and shows on your invoice as its own line.

What is the Premium Social class?

Weddings, galas, fundraisers, estate and private dinners booked per-engagement. It is its own line on your quote.

A five-hour minimum and a captain on every one.
Per staff hour on top of your market card: crew $1.50, bartenders $3.00, the captain $4.00.
Saturdays add $1.00 and hours after midnight $2.00 per staff hour.
Hotels, caterers, venues and institutions on an agreement are not in this class.

Is there a trial period?

Yes: for the first 90 days of a one-year or two-year agreement you can walk away on 14 days notice and pay only for hours worked.

On a two-year or exclusive tier, hours billed at the tier step during those 90 days re-bill at the one-year card if you leave.

How do I unlock the first shift on us?

Sign a one-year or longer agreement listing two engagements, the first shift and your next paid event. It covers sixteen staff hours at your market's one-year crew rate. The rules and the codes

At least seven days out, never inside 48 hours or on a holiday.
Once per business and its affiliates, once per venue address, W-9 on file.
Enter your guide's First Shift code in the request form or the agreement builder.

How fast will I hear back?

Fast, and from a person; the response times are in the request box below.

A self-serve agreement draft is reviewed within one business day, or three for an exclusive agreement.

Can I change engagement models?

Yes. Scale up from Per-Engagement to Contracted or Full Outsource as you grow, without service disruption.

Let's build your staffing plan.

Schedule a Consultation

Clear pricing. No surprises.

Per-Engagement (one-off)

Contracted

Full Outsource

Feature Comparison

Every way to book, in dollars.

Commit longer, pay less on every line.

Hourly rates by market and commitment

The first 90 days are a proving period.

Your first shift is on us.

Your market's code

Download your market's pricing guide.

Five steps from date to crew.

Size your team and see the math

What will your crew cost?

Common Questions

Let's build your staffing plan.

Tell us the date. We will tell you who is available.