Your property needs people.
We bring trained teams.

A person answers every request within 2 hours. For contracted clients, requests inside three days are confirmed or declined within four hours, where the local bench allows, and contracted clients within 45 minutes of Greenville, NC get our 90-minute deployment, a product we are rolling out market by market as we grow. Every per-engagement booking carries a 50% deposit, and one inside 48 hours of call time also carries a rapid deployment fee sized to the booking. Standard deployments in every market are built around your timeline, whether that is next week or next quarter. On every deployment we line up 25% more people than you book and hold them Ready in Reserve for last-minute changes. You are billed only for the team that works.

We operate under The TWF Gold Standard, a proprietary system of 35+ documented processes covering everything from onboarding to post-event reporting. Every team member is scored after every shift. Our Captain-led structure means your event has trained on-site leadership, not just bodies filling positions.

Full-service hotels, convention centers, event venues, resorts, country clubs, and corporate campuses. We specialize in properties that need consistent, high-quality hospitality teams for banquet service, housekeeping, front desk, culinary, and event support.

All TWF staff are W-2 employees. We handle payroll, benefits, taxes, workers' compensation, and all employment compliance. This protects your property from co-employment risk and ensures every team member is fully covered and accountable.

We carry a Business Owner's Policy that includes General Liability, Employment Practices Liability, and an Umbrella Policy. Background checks are run on every staff member. You can request our Certificate of Insurance through our staffing request form.

Pricing is negotiated for your market, based on local cost of living, local economic conditions, what is competitive locally, your volume and contract length, and on the scope and type of staffing you need. A one-year agreement carries your market’s contracted rate. A two-year or an exclusive one-year agreement takes $0.50 an hour off every line, and an exclusive two-year agreement takes $1.00 off, never below the market floor. Every per-engagement booking carries a 50% deposit. One inside 48 hours of call time also carries a rapid deployment fee: the greater of $150 or 25% of the booked staffing, 40% inside 24 hours, and a custom quote for 9 or more people, with a 4-hour minimum and a signed Rapid Deployment Agreement. The clock starts once the deposit and fee have arrived and the agreement is signed, and if we cannot confirm the crew, everything comes back. Contracted clients never pay the fee. There are no long-term contracts required for standard staffing.

Captain School is our internal leadership training program, and it comes before anyone becomes a captain or a leader for TWF. Team members who consistently perform at the highest level are invited to complete it. Captains serve as on-site leaders during deployments, managing their team and acting as your single point of contact.

Yes. We track performance data on every team member and prioritize placing your preferred staff on recurring assignments. Our system is built for consistency. When you find people you like working with, we make sure they keep showing up.

We serve Greenville, NC (home base), Raleigh, Charlotte, Charleston, Columbia, Atlanta, and Savannah, each with a local bench. We also serve the Washington, DC metro (DMV), our newest market, where a person quotes every event. If you are outside our current coverage area, reach out and we will discuss timeline and availability for your market.