THE WILKINSON FIRM Hospitality Staffing HR Consulting Team Portal Contact
Why TWF
Our System Certifications Case Studies About TWF
Services
Banquet & Catering Culinary Housekeeping Leadership Events & Conventions
Locations
Greenville, NC Raleigh, NC Charlotte, NC Charleston, SC Columbia, SC Atlanta, GA Savannah, GA Washington, DC (DMV)
Company
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Staffing Emergency Request Staff Join Our Team
North Carolina • South Carolina • Georgia • Accepting Requests

Your property needs people.
We bring trained teams.

Servers, bartenders and event teams for hotels, restaurants, stadiums, wedding venues, event centers and banquet halls. Briefed before they arrive, led by a captain on site.

A person answers within 2 hours between 7 am and 10 pm Eastern, within the hour for emergencies. Requests that arrive overnight are answered by 8 am. Your written quote comes the same day.

  • W-2 employer
  • E-Verify
  • Insured
  • A captain on every shift
  • Ready in Reserve
  • Make-It-Right

Live estimate

What will your crew cost?

Client type
Estimated total  

Build the full estimate →

Rates are set per market. Your written quote confirms them the same day.

Why venues trust The Wilkinson Firm

Tap any figure for how we know.Hover or click any figure for how we know.

Hover or click any figure for how we know.

The credentials bar

  • Every team member is a W-2 employee of The Wilkinson Firm, background screened and verified through E-Verify.
  • $1M per occurrence, $2M aggregate; professional and E&O coverage at $1M.
  • South Carolina bartenders hold the state alcohol server certification.
  • Every team trains quarterly. Every shift opens with a pre-shift briefing and closes with post-event documentation.

Why that matters

When a client keeps your people, the vetting spoke for itself. We consider it the highest compliment in staffing.

Contracted coverage

  • Ninety-minute deployment covers contracted clients within 45 minutes of Greenville, NC today.
  • In Raleigh, Charlotte, Charleston, Columbia, Atlanta and Savannah: a confirm or decline within four hours on any request inside three days.

What that means

Your team is briefed on your event before arrival and run by an on-site captain, unless a contracted client opts out. One accountable person, start to finish. You host. We handle the floor.

  • ServSafe Certified staff
  • TIPS Certified bartenders
  • OSHA 10
  • E-Verify Participant
  • ASA Member
  • W-2 Employer
  • Liability Insured
  • Workers’ Compensation
  • Minority-owned Business
  • Small Business
Not Stock Photos. Our Team.

The people we send.

Name tags on. Briefed before the doors open. Photographed on deployment.

Seven Wilkinson Firm team members in uniform before service
The crew, ready for doors
Two TWF team members in service uniform with name badges
Badged and briefed
TWF team member working event service
On the line
Know What You're Booking

Every TWF crew arrives briefed,
with its own captain.

The Staffing App

The coin flip

Different strangers every shift.

No supervisor on the floor.

You brief them at the door.

A no-show is your problem at 5 PM.

The Wilkinson Firm

The captain's crew

A trained team that arrives together.Briefed before the van door opens.

A captain on-site, start to finish.One accountable person. You host. We run the floor.

Insurance handled before we arrive.COI and liquor liability, papered and sent ahead.

Coverage is our problem, not yours.A local bench in every market we serve.

TWF team working service
TWF kitchen professional
Catering display
TWF team member
Buffet service setup
TWF team leaders
Event catering
TWF team member
Full TWF team
TWF professional
TWF team working service
TWF kitchen professional
Catering display
TWF team member
Buffet service setup
TWF team leaders
Event catering
TWF team member
Full TWF team
TWF professional

Sound Familiar?

Every property manager
has said this.

And the fix for each.

"We can not keep people."

We recruit, train and replace. You never feel the gap.

Ongoing Property Staffing →
"I need a dishwasher. Today."

A trained bench in every market, ranked by rating. Contracted clients within 45 minutes of Greenville, NC: covered in 90 minutes.

Emergency Staffing →
"Nobody wants to work."

We train the people others overlook and hold them to a standard.

Our Training Pipeline →
"Football weekend is coming."

Games, military balls, tournaments, galas, banquets. Surge capacity, captain-led, no permanent overhead.

Event Staffing →
"I need to replace my kitchen manager."

Permanent hires, screened like our own. Confidential when needed.

Direct Hire Placement →
"The agency just sends warm bodies."

An HR consultancy: structured onboarding, a rating every shift, documented standards.

Our System →

Need staff this week?

Tell us who it is for and where, and a person calls you back.

Rather talk now? Call 770-873-9004
I am planning for
TWF Shield

"People deserve to be developed, not discarded. How we treat our people is how we build or burn our future."

Daryan Wilkinson, CEO, The Wilkinson Firm

How it works

You tell us the problem. We handle everything else.

Daily kitchen coverage or 40 servers for a Saturday gala: the same five steps.

  1. 1

    Tell us what you need

    Headcount, departments, dates and any special requirements.

  2. 2

    We plan it

    We assess your property and build a staffing plan.

  3. 3

    We build your team

    Matched by skill, rating and availability. Cross-trained to flex.

  4. 4

    Your captain runs the shift

    Arrives first on major events, briefs and inspects the team, runs the floor. You never direct our people.

  5. 5

    We rate and improve

    Everyone rated after every shift. Data decides who returns, grows or is replaced.

The TWF Gold Standard™

We built a system.
They send a list.

Documented systems behind every shift we staff.

25% Ready in Reserve

Book 20, we line up 25. The extra five stay Ready in Reserve so you never start short. You are billed only for the team that works.

3-Star Performance Rating

Everyone rated after every shift. Ratings drive scheduling, advancement and removal.

Make-It-Right Guarantee

Service falls short? Replacement staff, retraining and redeployment, or a credit against the shift, at no added cost. In every contract.

Operations
Operations Control
Staffing
Staffing & Scheduling
Service
Service Quality
Client Experience
Client Experience Management
Captains
Floor Captains
One Voice Rule
Only our Client Experience Manager speaks to the client. All feedback routes through one voice. No triangulation.

Five-Lane Command Structure

Five operational lanes, each with a named owner. Every person knows who they report to.

Clear escalation path: Lane issue to Lane Manager to Event Lead to CEO. No skipped levels.
Decision Authority Chart: every real-time decision mapped to the role that owns it.
No triangulation: the leadership huddle is the single source of truth.
15/15 Rule: 15-minute pre-shift briefing, 15-minute post-shift debrief, every event.
Incident Classification
Every exception gets triaged in real time.
Green
Minor. Captain handles it. Coach & log. No escalation needed.
Yellow
Notable. Notify lead same shift. Log, document, may need action.
Red
Critical. Call CEO immediately. Document everything. Protect the client.

Traffic Light Exception System

Problems happen. Every captain and manager classifies, escalates and resolves them with the same framework, in real time.

No guesswork: incidents pre-classified, so captains act at once.
Documented: every exception logged in the on-site binder, returned same day.
Coaching, not punishment: green and yellow are growth; red is a boundary violation.
Client protection: reputational risk is always red and goes straight to the CEO.
Right-Sized Leadership
Three event modes. One quality standard.
Default Full Key Event
All five lanes active. Complete documentation. Maximum control. Used for Tier 2 events, new clients, 50+ staff, and high-visibility venues.
CEO Approval Reduced Lead
Operations Lead + Captain only. Core forms maintained. For established clients with proven relationships and under 30 staff.
CEO Approval Virtual Oversight
Captain on-site, leadership virtual. Minimum viable documentation. Reserved for the most trusted, lowest-complexity deployments.

Event Mode Selector

Leadership depth matched to event complexity and risk, as a deliberate decision every time.

Default is maximum: Full Key Event first; scale down deliberately, never by accident.
CEO approval for any mode below full: a governance decision.
Same quality bar: binder, star ratings and post-event review in every mode.
Right-sized: premium service without unnecessary overhead.
Captain School Pipeline
Built from within. Scored. Documented.
FI
Fill-In Lane Owner
Full lane authority on Tier 1 events. CEO designation only.
LC
Lead Captain (3 Star)
Event lead eligible. Formal coaching authority. Full binder ownership.
FC
Certified Floor Captain (2 Star)
Zone management. Coaching authority. Graduation rubric score 35+.
CC
Captain Candidate
3 consecutive 2-star+ events. Online coursework complete. Shadow Phase begins.
TM
Team Member (1 Star)
Active roster. Good standing. Captain School eligible after 3-event review.

The Advancement Ladder

We build leaders through Captain School: Online, Quarterly In-Person and Mentorship tracks. Every advancement is scored, documented and earned.

Three mentorship phases: Shadow, Assisted Lead, Independent Lead. Evaluated on a 50-point graduation rubric.
Scored, not subjective: Zone control, coaching delivery, binder contribution, escalation judgment, and client and guest awareness. Each graded /10.
35 points to graduate as a Certified Floor Captain. 25 to 34 is Conditional. Below 25 returns to in-person training with specific gap areas identified.
Why it matters to clients: The captain running your event earned that position through documented performance, not seniority or availability.

What We Staff

Four departments. One standard.

Most of our people work across several areas: more flexibility for you, more hours for them.

Banquet and event service

Banquet & Event Service

Servers, bartenders, barbacks, runners, bussers, setup & breakdown, buffet attendants

Captain-led and briefed, from 30-person dinners to 400-person galas.

Learn More →
Culinary and kitchen staffing

Culinary & Kitchen

Line & prep cooks, dishwashers, stewards, kitchen utility, breakfast kitchen support

Food safety trained, on daily recurring hotel kitchen schedules.

Learn More →
Housekeeping and property care

Housekeeping & Property Care

Room attendants, laundry, housemen, public area, deep clean, turnover support

Seven-day coverage, the same trained faces. Rooms flipped by check-in.

Learn More →
Leadership and supervision

Leadership & Supervision

Banquet captains, assistant captains, floor supervisors, shift leads

Captain School trained. We send management, not just staff.

Learn More →
TWF team member

For Hospitality Professionals

Hospitality work
that builds a career.

We train you. We coach you. We rewrite your resume. We run mock interviews. And when you are ready, you leave here more employable than you arrived.

Who Is Behind This

Built by HR experts.
Run by hospitality operators.

TWF started as an HR consultancy for health and human services. Hospitality clients get the same rigor. With us, HR stands for Human Relationships.

  • Structured onboarding and performance accountability
  • Training systems and compliance frameworks
  • Quarterly joint training with client properties, co-leading workforce development from the inside
The TWF hospitality team
Daryan Wilkinson, CEO
Daryan Wilkinson
Chief Executive Officer
Bio

Founded TWF to build something the hospitality staffing industry does not have: a system that develops people instead of discarding them. Designed the operating philosophy, Captain School, and every standard in this company.

George Harrington
George Harrington
Chief Business and Strategy Officer
Bio

Career sales and business development executive who built a commercial staffing unit from a clean sheet and sold workforce software into multi-unit restaurant groups. Chairs TWF's weekly revenue and business development meeting; carries the DMV and Northern Virginia hospitality territory.

James "Matt" Lewis, Esq.
James "Matt" Lewis, Esq.
Chief Legal Officer, Senior Counsel and Government Contracting Division Co-Lead
Bio

A Greenville native whose family owned five restaurants downtown. Brings hospitality instincts and legal precision to every contract, compliance framework, and client relationship TWF builds.

Briana Beatty
Briana Beatty
Chief Human Resources Officer, HR Advisory & PHES
Bio

Leads people strategy across the firm: recruiting, onboarding, and the employee-relations systems behind every person on the TWF roster. When a team member raises a concern, it comes to her.

Yaminah Murphy
Director of Hospitality Operations, Greenville
Bio

The operational backbone. Owns uniform accountability, on-site quality checks, captain performance reviews, and standards enforcement. She protects the brand at every deployment.

Kristi Randolph
Kristi Randolph
Account Executive (GA Market)
Bio

Covers metro Atlanta for TWF's hospitality staffing division: Fulton, DeKalb, Cobb, Gwinnett and Clayton counties.

Ready to stop managing
the revolving door?

Staff your property, or come work with us.

For Hotels, Venues & Properties

Staff your property

Ongoing coverage, event teams, rapid deployment or direct hire.

Request Staffing →

For Hospitality Professionals

Join our roster

Real training, advancement on performance, career coaching and a path to permanent placement.

Apply Now →

Already On The Roster?

Access your portal

Ratings, availability, upcoming shifts and career resources.

Team Portal →

Let’s Talk

Talk to Daryan

Daryan Wilkinson, Founder and CEODaryan WilkinsonFounder and CEO

Your coordinator is our CEO. Daryan Wilkinson answers your request personally, sends your written quote, and stays on your booking through the first shift.

Operator to operator: the captain-led model, your plan, pricing and timing. No commitment.

20 minutes • Daryan calls you • 7 am to 10 pm Eastern

The TWF Make-It-Right GuaranteeFrom our service agreement, Section 6

If the work is not right, you do not pay for it. That is the whole guarantee, and it is the reason to try us.

  • Replacement staff
  • Retraining and redeployment
  • Or a credit against the shift, your choice, at no added cost
The fine print: Section 6.1

6.1 Make it right. If staffing performance falls short of the standards in this Agreement, TWF will, at no additional cost and at Client’s election:

  • send replacement Staff,
  • retrain and redeploy, or
  • issue a credit against the shift in question.

Client raises the issue during the weekly reconciliation in Section 5.2 and it is resolved in that cycle.

How fast we move

  • Contracted clientsRequests inside three days are confirmed or declined within four hours.
  • 90-minute deploymentFor contracted clients within 45 minutes of Greenville, NC.
  • Per-engagement, inside 48 hoursA rapid deployment fee on top of the 50% deposit. Contracted clients never pay the fee.
The fine print: rapid deployment fee
  • The greater of $150 or 25% of the booked staffing.
  • 40% inside 24 hours.
  • A custom quote for 9 or more people.
  • Added to the 50% deposit every per-engagement booking carries.

Contracted clients

Your first shift is on us.

Sign a one-year or longer agreement and we staff your first shift free: up to sixteen staff hours (four people, four hours) at your market's one-year crew rate.

  • A signed agreement of one year or longer.
  • Seven days notice.
  • Book two, the first one is on us.
  • Once per business and per venue.

Try us for a quarter: walk away on 14 days notice in the first 90 days and pay only for the hours worked.

The fine print: first shift and the quarter
  • Per-engagement bookings do not qualify.
  • The first shift is booked at least seven days ahead, never inside the 48-hour rapid window and never on a listed holiday.
  • Your agreement lists the first shift and your next paid event when you sign.
  • One credit per legal entity, its affiliates and successors, and per venue address, with a W-9 on file.
  • Bartender and captain hours on the first shift bill only the difference from the crew rate.
  • The 90-day walk-away applies to one-year and two-year agreements.
  • Leaving inside those 90 days, or not completing the second event, reverses the credit.
  • Overtime, holiday premium and travel are not included. The credit has no cash value.
  • Have a First Shift code from your market's pricing guide? Add it to your request.

See the rates and the agreement ladder

Credentials & Compliance

Licensed. Insured. Ready for your vendor packet.

Request our certificate of insurance below.

Vendor packet

Checklist
  • Business Owner’s Policy
  • General liability
  • Employment practices liability (EPLI)
  • Umbrella policy
  • Workers’ compensation for all deployed staff
  • W-2 employees: every TWF team member
  • E-Verify participant
  • Background screening for every roster member, results evaluated individually

W-9 and certificate of insurance come with every approved agreement.

Request COI & Coverage Details

Common Questions

Frequently Asked Questions

Every request gets the response promise at the top of this page. Standard deployments in every market are built around your timeline, next week or next quarter.

  • Contracted clients: requests inside three days confirmed or declined within four hours.
  • Contracted clients within 45 minutes of Greenville, NC: 90-minute deployment.
  • Per-engagement: a 50% deposit; inside 48 hours of call time, also a rapid deployment fee sized to the booking.
  • We line up 25% more people than you book, Ready in Reserve. You are billed only for the team that works.

We run on The TWF Gold Standard, a proprietary system of 35+ documented processes from onboarding to post-event reporting.

  • Every team member scored after every shift.
  • Captain-led: trained on-site leadership, not bodies filling positions.

Full-service hotels, convention centers, event venues, resorts, country clubs and corporate campuses that need consistent, high-quality teams.

  • Banquet service and event support
  • Housekeeping and front desk
  • Culinary

All TWF staff are W-2 employees. That protects your property from co-employment risk.

  • We handle payroll, benefits, taxes and workers' compensation.
  • We handle all employment compliance.

A Business Owner's Policy with General Liability, Employment Practices Liability and an Umbrella Policy, and a background check on every staff member. Request our Certificate of Insurance through the staffing request form.

Pricing is set for your market: local cost of living and economic conditions, what is competitive locally, your volume, contract length, and the scope and type of staffing. No long-term contract is required for standard staffing.

  • One-year agreement: your market's contracted rate.
  • Two-year, or exclusive one-year: $0.50 an hour off every line. Exclusive two-year: $1.00 off.
  • Per-engagement: a 50% deposit on every booking.
  • Inside 48 hours of call time: a rapid deployment fee, the greater of $150 or 25% of the booked staffing (40% inside 24 hours; a custom quote for 9 or more people).
  • Rapid bookings: a 4-hour minimum and a signed Rapid Deployment Agreement. The clock starts once deposit and fee arrive and the agreement is signed; if we cannot confirm the crew, everything comes back.
  • Contracted clients never pay the fee.

Our internal leadership training program, required before anyone becomes a captain or a leader for TWF. Team members who consistently perform at the highest level are invited.

  • Captains lead on site during deployments.
  • They manage the team and are your single point of contact.

Yes. We track performance on every team member and prioritize your preferred staff on recurring assignments, so the people you like keep showing up.

Greenville NC, Raleigh, Charlotte, Charleston, Columbia, Atlanta and Savannah, each with a local bench. Washington, DC metro (DMV): a person quotes every event.

  • Outside our coverage area? Reach out and we will discuss timeline and availability for your market.
Event Staffing Coverage

Full-service event staffing across the Southeast

Cities Atlanta, GA · Jacksonville, FL · Orlando, FL · Tampa, FL
Services Banquet Servers · Event Bartenders · Catering Waitstaff · Convention · Wedding
See all event staffing →

Ready to staff your property? Captain-led teams, booked by the date. Call 770-873-9004.