Your hotel needs trained, professional staff who show up ready. We bring them. Built by an HR consultancy. Run by hospitality operators. Cross-trained professionals. On-site leadership. Performance tracking. A standard your guests can feel.
Our Teams Are Trained to Serve
Brand names represent property types our professionals are trained to serve. Individual property relationships vary by market.
Sound Familiar?
These are the problems that brought every one of our clients to us. If this is your reality, we already know how to fix it.
You hire, train, and lose. Over and over. TWF absorbs that cycle. We recruit, train, and manage turnover so your operation stays covered. When someone leaves our roster, we replace them. You never feel the gap.
Ongoing Property Staffing →Three people called out. Your kitchen opens in two hours. We keep a trained bench roster ranked by performance rating. One call, 90 minutes, your position is covered. Your operation does not stop.
Same-Day Staffing →When every hotel, restaurant, and venue is competing for the same workers, the talent pool is thin. We invest in the people others overlook. We train them, hold them to a standard, and develop the ones who show up ready.
Our Training Pipeline →Home games, military balls, tournaments, galas, holiday banquets. We scale up with captain-led teams, handle the event from briefing to breakdown, and scale back down. Surge capacity without permanent overhead.
Event Staffing →Your F&B lead just gave notice. You need someone qualified and you need it handled quietly. We recruit, screen, and place permanent hires. Confidential when needed. Quality-checked the same way we vet our own.
Direct Hire Placement →That is the industry standard. Send whoever shows up, bill the hours, move on. We are an HR consultancy. Every person on our roster goes through structured onboarding, is rated after every shift, and is held to documented performance standards backed by real HR systems.
Our System →Need staff this week?
Tell us what you need. We respond within 2 hours.
"People deserve to be developed, not discarded. How we treat our people is how we build or burn our future."
Daryan Wilkinson, CEO, The Wilkinson Firm
How It Works
Whether you need daily kitchen coverage or 40 servers for a Saturday gala, the process is the same. You request. We build, train, and deploy. Our leadership manages the floor. You manage your property.
Headcount, departments, dates, and any special requirements. We assess your property and build a staffing plan that fits your operation.
Matched from our trained roster by skill, rating, and availability. Cross-trained so the same person can flex across your property when needed.
On major events, our captain arrives first, briefs the team, inspects the lineup, and manages the floor. You do not direct our people. We do.
Every team member is rated after every shift. Performance data drives who comes back, who gets developed, and who gets replaced. You see results. We own the process.
What We Staff
Most of our team members work across multiple areas. More flexibility for your property. More hours for our people. Everyone wins.
Servers, bartenders, barbacks, runners, bussers, setup & breakdown, buffet attendants
Tired of chasing down servers an hour before doors open? We deploy captain-led teams who arrive briefed, uniformed, and ready. From 30-person corporate dinners to 400-person galas, your event runs without you managing the staff. College game weekends, military balls, holiday banquets. We scale to meet it.
Learn More →Line & prep cooks, dishwashers, stewards, kitchen utility, breakfast kitchen support
No more calling in favors to cover kitchen shifts. No more burning out your core team with double shifts. We staff hotel kitchens on daily recurring schedules with food safety trained professionals who know the pace. This is not one-off temp work. This is your kitchen, covered.
Learn More →Room attendants, laundry, housemen, public area, deep clean, turnover support
Rooms not flipped by check-in? Guests waiting in the lobby? The hardest department to staff is the one that costs you the most when it breaks down. We provide seven-day coverage with the same trained faces, not a rotating door. Your rooms get flipped on time. Every day.
Learn More →Banquet captains, assistant captains, floor supervisors, shift leads
This is what separates TWF. Our leaders come through Captain School: structured training in service fundamentals, event management, coaching, and decision-making under pressure. We do not just send staff. We send management.
Learn More →What Our Clients Say
“TWF has become a critical extension of our banquet team. Their captain-led model means I do not have to manage their people. They show up briefed, uniformed, and ready. That has never happened with another agency.”
“We went from calling three agencies every weekend hoping someone would show up, to one call to TWF and the shift is covered. The consistency alone has saved us thousands in overtime and manager burnout.”
“What sets TWF apart is the training. Their people know service fundamentals before they walk through our doors. We have hired three of their team members full-time because the quality is that high.”
For Hospitality Professionals
We train you. We coach you. We rewrite your resume. We run mock interviews. And when you are ready, our clients hire directly from our roster. Some of our best people now work full-time at the Hilton, Convention Center, and Holiday Inn.
The TWF Gold Standard™
Other staffing agencies send bodies and hope. We deploy documented systems that run whether we are in the room or not. This is the machinery behind every shift we staff.
If you request 20, we plan for 25. Built into every deployment so you never start a shift short-staffed. Contractual, not a courtesy.
Every team member rated after every shift. Ratings drive scheduling, advancement, and removal. No gut feelings. Data.
If service falls short, we provide corrective action at no cost. Replacement staff, refresher training, or courtesy hours. Written into every contract.
Every TWF event runs on five dedicated operational lanes. Each lane has a named owner. No overlap. No improvisation. Every decision has a swimlane. Every person knows who they report to.
Problems happen. What separates a professional operation from a staffing agency is how fast you classify, escalate, and resolve. Our traffic light system gives every captain and manager the same decision framework in real time.
Not every event needs the same leadership footprint. But every event needs a deliberate decision about what that footprint is. Our Event Mode Selector matches leadership depth to event complexity, risk, and margin.
We do not hire leadership off the street. We build it through Captain School: a three-track development system combining online coursework, quarterly in-person training, and three-phase live event mentorship. Every advancement is scored, documented, and earned.
Who Is Behind This
TWF started as an HR consultancy for health and human services. When hospitality clients asked us to solve their staffing problems, we did not just send bodies. We applied the same rigor: structured onboarding, performance accountability, training systems, and compliance frameworks. With us, HR stands for Human Relationships.
We hold quarterly joint training sessions with our client properties and co-lead workforce development from the inside. Over time, we become more than a vendor. We become the team that helps you run your entire hospitality operation.
Founded TWF to build something the hospitality staffing industry does not have: a system that develops people instead of discarding them. Designed the operating philosophy, Captain School, and every standard in this company.
The operational backbone. Owns uniform accountability, on-site quality checks, captain performance reviews, and standards enforcement. She protects the brand at every deployment.
A Greenville native whose family owned five restaurants downtown. Brings hospitality instincts and legal precision to every contract, compliance framework, and client relationship TWF builds.
The single point of contact between TWF and every client property. Owns the One Voice Rule. If there is a concern, a compliment, or a question, it routes through Corey.
Service Area
What’s Coming Up
Active deployments, open shifts, and events we are currently staffing. If you are on our roster, check back regularly. If you are not on our roster yet, now is the time.
40 servers, 6 bartenders, 4 captains needed. Full briefing at 3:00 PM. Service 5:00 to 11:00 PM.
Open Positions AvailableRecurring shifts: line cooks, prep cooks, dishwashers. AM and PM rotations. Monday to Sunday availability preferred.
Actively StaffingMulti-venue deployment across Greenville. Servers, bartenders, event setup, housekeeping surge. 3-day commitment.
Open Positions AvailableNew Captain School session begins. Open to roster members with a 2.5+ rating average. Apply through your Team Portal.
Registration OpenLet’s Talk
This is for property leaders who are ready to move. Tell us what you need, and we will tell you exactly how we would solve it. No sales pitch. No obligation. Just an honest conversation between operators.
The TWF Gold Standard™ Guarantee
If a team member underperforms, we replace them on the spot. No charge. No excuses. If the shift falls short, our Make-It-Right protocol activates at no additional cost to your property.
The TWF Make-It-Right Guarantee
If our team doesn't meet your standards, we'll send a replacement at no additional cost. No questions asked.
Talk to Daryan Directly
20 minutes. No pitch. Just a direct conversation about your operation.
Call Now: (770) 873-9004or
Schedule a Strategy Call →20 min • Daryan calls you • No app needed
Whether you need staffing coverage or you are looking for real hospitality work, start here.
For Hotels, Venues & Properties
Tell us what you need. Ongoing coverage, event teams, same-day emergency staffing, or direct hire placement.
Request Staffing →For Hospitality Professionals
Real training. Performance-based advancement. Career coaching. Resume support. A path to permanent placement at top properties.
Apply Now →Already On The Roster?
View your ratings, update your availability, track your pay, access career resources, and see upcoming shifts.
Team Portal →Credentials & Compliance
We carry the coverage your properties require. Background-checked teams, active liability coverage, and workers' compensation. Download our certificate of insurance below.
Where We Operate
Greenville is home base. From here we deploy trained teams across the Carolinas and into Georgia. Click a city to see local coverage, active clients, and emergency response times.
Receipts & Standards
See how we rebuilt housekeeping coverage for a 240-room property, staffed a 900-guest military ball in 48 hours, and turned around a banquet team in under a week.
View Case Studies →ServSafe, TIPS, OSHA 10, background checks, workers' comp, general liability. Every credential documented and maintained. Your vendor packet gets what it needs.
View Certifications →From the Field
The line-item math most GMs never run — and why a single no-show costs far more than the shift rate.
Read Article →Regional knowledge, trained teams, and accountability beat a national brand's logo every time in a tight labor market.
Read Article →Why coverage is collapsing across the industry and what it's going to take for properties to actually fix it.
Read Article →Common Questions
For emergency requests, we can have trained staff on-site within 60 to 90 minutes in our active markets. Standard deployments are built around your timeline, whether that is next week or next quarter. Every deployment includes a 25% staffing buffer to account for any last-minute changes.
We operate under The TWF Gold Standard, a proprietary system of 35+ documented processes covering everything from onboarding to post-event reporting. Every team member is scored after every shift. Our Captain-led structure means your event has trained on-site leadership, not just bodies filling positions.
Full-service hotels, convention centers, event venues, resorts, country clubs, and corporate campuses. We specialize in properties that need consistent, high-quality hospitality teams for banquet service, housekeeping, front desk, culinary, and event support.
All TWF staff are W-2 employees. We handle payroll, benefits, taxes, workers' compensation, and all employment compliance. This protects your property from co-employment risk and ensures every team member is fully covered and accountable.
We carry a Hartford Business Owner's Policy that includes General Liability, Employment Practices Liability, and an Umbrella Policy. Background checks are run on every staff member. You can request our Certificate of Insurance through our staffing request form.
Pricing is based on the scope, duration, and type of staffing you need. We provide a custom quote after understanding your property's requirements. Emergency and same-day deployments carry a premium tier rate. There are no long-term contracts required for standard staffing.
Captain School is our internal leadership training program. Team members who consistently perform at the highest level are invited to complete Captain School, earning Gold Shield Certification. Captains serve as on-site leaders during deployments, managing their team and acting as your single point of contact.
Yes. We track performance data on every team member and prioritize placing your preferred staff on recurring assignments. Our system is built for consistency. When you find people you like working with, we make sure they keep showing up.
We are currently active in Greenville, NC with expansion planned for Raleigh, Charlotte, Atlanta, Savannah, Charleston, and Columbia. If you are outside our current coverage area, reach out and we will discuss timeline and availability for your market.
Ready to staff your property? Trained teams deployed within 24 hours.