Results our clients can measure.

Real deployments. Real outcomes. Here is what happens when your staffing partner actually manages the standard.

Full-Service Hotel Greenville, NC

Challenge

Chronic understaffing in housekeeping and F&B

Three previous staffing agencies failed to maintain consistent quality. Guest satisfaction scores were declining. The property was losing repeat bookings.

Solution

Cross-trained deployment with leadership

TWF deployed a cross-trained team of 12 across housekeeping and food & beverage. A Captain School graduate managed the floor daily. Performance ratings tracked weekly. Underperformers replaced within one shift cycle.

+15

Guest satisfaction (90 days)

98%

Shift show rate

Zero

No-call no-shows (6 mo)

4 → 1

Vendors consolidated

"We went from managing three agencies to managing zero. TWF handles it."

General Manager

Convention Center Eastern NC

Challenge

Emergency deployment with 72 hours notice

Needed 40+ banquet staff for a weekend gala. Previous vendor could only commit to 25 with a 60% show rate on the last event.

Solution

Emergency protocol activation

TWF activated its emergency deployment protocol. A banquet captain was assigned within 2 hours. The full team of 44 was confirmed by end of day. Pre-event briefing conducted on-site 90 minutes before service.

44/44

Full deployment (zero no-shows)

72 hrs

Request to deployment

110%

Staffing buffer deployed

Repeat

Ongoing contract signed

"They brought more people than we asked for, and every one of them knew what to do."

Events Director

Holiday Inn Greenville, NC

Challenge

Seasonal spike: graduation weekend

Needed temporary F&B and front desk coverage for 3 days during university graduation weekend.

Solution

Rapid deployment with captain oversight

TWF deployed 8 team members across F&B and front desk. Captain managed scheduling and guest service standards.

8 Staff

3 days coverage

Zero

Guest complaints

4 days

Request to deployment

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