Stay ahead of hospitality staffing trends, event industry news, and workforce best practices. The Wilkinson Firm's Gold Standard approach starts with staying informed.
Industry leaders understand that true service excellence requires staffing reserves. When The Wilkinson Firm implements our Gold Standard approach, hotels consistently see improved guest satisfaction, reduced emergency staffing costs, and enhanced operational stability. This article explores the data behind overstaffing as strategic advantage.
Read Full Article →Breaking stories and insights from hotel management, event planning, food service, and workforce development.
Every hospitality piece we have published, newest first.
August 20, 2026
Two-thirds of hotel rooms now book within the last month and Thursday and Sunday demand is growing fastest. What a shrinking booking window does to banquet and event staffing plans.
Read the articleAugust 13, 2026
KPMG reports $39.6B in H1 2026 US travel, leisure and hospitality deal value across fewer, larger deals. What an ownership or management change does to banquet staffing, and the five things
Read the articleAugust 8, 2026
Payrolls fell 23,000 in July 2026 but BLS put leisure and hospitality in the little-changed column. Why a cooling national labor market does not deepen your banquet bench before fall.
Read the articleAugust 5, 2026
Hotels are automating front desk and rooms-side roles while group business grows. Why banquet and event staffing absorbs the labor risk in 2026, and what operators should do about it.
Read the articleAugust 2, 2026
Hotels keep adding catering and group sales leaders while banquet benches stay thin. What two weeks of hiring news means for event execution, and how to close the gap before Q4.
Read the articleJuly 30, 2026
Hotel wage bills keep climbing and the trade press is calling it a quiet repricing. What the blended staffing model means for banquet and event operators in 2026.
Read the articleJuly 30, 2026
At 4pm the confirmations are due. By 6pm the doors open. What happens in between is the most expensive unbilled work in hospitality. The Shift Ledger, No. 2.
Read the articleMay 10, 2026
Read the articleMay 3, 2026
Read the articleApril 26, 2026
Read the articleApril 19, 2026
Read the articleApril 12, 2026
Read the articleApril 5, 2026
Read the articleApril 5, 2026
Minute by minute: what one missing server does to a 300-guest plated banquet. The Shift Ledger, No. 1 - operational truth from the staffing desk, with numbers nobody else publishes.
Read the articleMarch 29, 2026
Read the articleMarch 22, 2026
Read the articleMarch 15, 2026
Read the article